Ghost Marketing Tracker
Every rival bank campaign, decoded the day it launches.
Competitor ad monitoring
Banking · Saudi Arabia
Banking market intelligence for decision makers
Every branch, app, complaint and campaign across 10 Saudi banks. Read daily, so you act first.
100% free · Ready in 5 days · Nothing needed from you400K+signals read
10banks benchmarked
10+experience dimensions scored
5 daysto your free briefing
Verbatim is a market intelligence platform for banks in Saudi Arabia. It reads customer and competitor signals across 10 banks — branch and app reviews, complaints, ads, social content and AI answers — and turns them into alerts, benchmarks, compliance flags and a monthly briefing.
What your internal dashboards miss
How you compare with every other bank.
Which branches push customers to leave, and why.
Complaints written in the regulator's own categories.
Ten products built for banks
What is happening now
Where you stand
Branch Experience Index
Every bank branch scored against rivals nearby.
Branch benchmarking
Digital Experience Index
Every banking app scored by release and journey.
App benchmarking
Product Pulse
Cards, loans, accounts and digital, scored by customers.
Product sentiment analysis
Creative Intelligence
Rival bank content decoded, linked to what it earns.
Social content analysis
AI Answer Index
Whether AI assistants recommend your bank, and get it right.
AI search visibility
How it works
01
Read
Every branch, app, ad and complaint signal. Daily.
02
Benchmark
Scored against 10 banks, down to the branch.
03
Act
Alerts, flags, briefings and replies, ready to use.
Built for the people who decide
Retail banking
Fix the branches that cost you customers.
Customer experience
Measure what your surveys never hear.
Compliance
See regulator-category complaints before they escalate.
Digital banking
Know what each app release did to customers.
More than what you already have
You have
It shows
Verbatim adds
Voice of customer surveys
Customers you chose to ask
Every signal, unprompted, across 10 banks
Mystery shopping
A few visits a year
Every branch, every day
Complaint logs
Complaints made to you
Complaints anyone can read, flagged by category
App analytics
What users did
What they said, against every bank
Nothing needed from you
Arabic and English, dialect included
Every number sourced and graded
Patterns, never individual profiles
Questions, answered
What is Verbatim for banks?
Verbatim is a market intelligence platform that reads customer and competitor signals across 10 Saudi banks and turns them into alerts, benchmarks, compliance flags and monthly briefings.
Which banks does Verbatim cover?
Ten Saudi banks with retail branches and apps. You receive the full list with your market briefing.
Does Verbatim need access to our systems?
No. Nothing needs connecting to start. Call-centre or complaint data can be added later through consulting, with your permission.
What is switching intent?
A customer writing that they plan to leave or close an account. Across the banks measured, it ranges from under 1% to more than 1.5% of signals.
How does Compliance Watch use the regulator's categories?
It flags complaints that match SAMA's published consumer-protection categories, such as discrimination and misinformation, so compliance teams see them early. It makes no legal judgement.
Can Verbatim replace mystery shopping?
It covers every branch daily, including other banks'. Keep mystery shopping for scripted checks, such as product-disclosure tests.
How often does Verbatim update?
Branch and app signals daily. Ads continuously. Social content and AI answers weekly. Briefings monthly.
How long does the first briefing take?
Five days. It is free, and nothing is needed from you.