One earn rate, different expressions
The programme keeps a single earn rate and changes how it is expressed for each segment, recognising segments from behaviour, not forms.
Loyalty and Engagement
Loyalty and customer engagement strategy in Saudi Arabia
Winning customers is expensive. Keeping them shouldn't be.
Tell us the decision you're facingThe decision
Loyalty and Engagement is a consulting engagement that designs how you keep customers once they are won. Verbatim combines your segmentation, app and customer signals, competitor programmes and, where shared, your transaction data, to build a programme with segment-specific engagement, early churn signals and clear unit economics.
What you get
Programme design
Earn and burn, tiers and channel incentives.
Segment engagement
Messages by segment and time of day.
Churn signals
Early warnings and recovery mechanics.
Roadmap and economics
A phased rollout with costs and gate conditions.
Discuss a projectDiscuss a project
What we draw on
Your segmentationApp and customer signalsCompetitor programmesTransaction data, if shared
In practice
Questions, answered
Do we need an existing loyalty programme?
No. The engagement designs a new programme or reworks the one you have.
Can you use our transaction data?
Yes, if you share it. It sharpens churn signals and unit economics.
What runs after the programme launches?
Digital Experience Index reads the app experience, and Response Engine answers customers in their own dialect.