Digital Experience Index
App reviews tied to releases, benchmarked against rivals.
App benchmarking
TelecomCoffee and cafés
Branch Experience Index
Branch experience benchmarking in Saudi Arabia
Customers rate your branches in public every day. So do your competitors' customers.
Built from public data. Nothing to integrate.What it is
Branch Experience Index is branch experience benchmarking for multi-branch businesses in Saudi Arabia. It reads public customer reviews of every branch daily, scores each on the themes customers raise, and compares it with competitor branches in the same area and with the rest of your network.
What you get
Branch scores
Each branch rated, with the reasons behind the score.
Nearby rivals
Your branch against competitor branches close by.
Network spread
The gap between your strongest and weakest branches.
Priority fixes
The complaints costing the most, ranked.
Get your market briefingGet your market briefing
What it reads
Google reviewsMap listingsReview text and ratingsArabic and English
Available for
Telecom
Operators, stores, apps and offers.
Open industry pageCoffee and cafés
Chains, branches, apps and menus.
Open industry pageMore industries coming soon
BankingRetailPharmacyAutomotive
Questions, answered
Does Branch Experience Index replace mystery shopping?
It covers every branch daily, including competitors. Mystery shopping remains useful for scripted checks.
How are branches with few reviews handled?
They are marked rather than ranked, and review volume is always shown.
Which industries is Branch Experience Index available for?
Telecom and coffee today, covering operator stores and café branches. Other industries are coming soon.