Ghost Marketing Tracker
Every rival campaign, decoded the day it goes live.
Competitor ad monitoring
Coffee and cafés · Saudi Arabia
Coffee market intelligence for decision makers
Every review, app rating, ad and import across 14 coffee brands. Read daily, so you move first.
Built from public data. Nothing to integrate.
875K+reviews read
2,375+branches mapped
14brands benchmarked
87K+cross-shoppers tracked
Verbatim is a market intelligence platform for coffee chains in Saudi Arabia. It reads public data across 14 coffee brands — branch reviews, apps, social content, ads and imports — and turns it into alerts, competitor benchmarks and a monthly briefing.
What your sales report can't tell you
Why customers chose the café next door.
Which branch is losing them, and on what.
What's trending before it's on every menu.
13 products. One market picture.
What is happening now
Supply Watch
What the market imports, before it reaches menus.
Coffee import tracking
Coming soon
Trend Watch
Trends confirmed by social, imports and reviews together.
Trend detection
Coming soon
Offer Watch
Competitor prices and launches, flagged the same day.
Menu and price tracking
Coming soon
Store Network Watch
Every competitor opening and closure, on one map.
Branch opening tracking
Where you stand
Branch Experience Index
Every branch scored against the café next door.
Branch benchmarking
Digital Experience Index
Your app against every rival, release by release.
App benchmarking
Creative Intelligence
What competitors post, and what actually earns engagement.
Social content analysis
AI Answer Index
Does ChatGPT recommend you, and get your hours right?
AI search visibility
Segmentation Pulse
Your customer segments, kept live every week.
Segment tracking
Needs a segmentation study
Coming soon
Product Pulse
Every menu item, rated by the people who ordered it.
Menu performance
How it works
01
Read
Every public review, app rating, ad and post. Daily.
02
Benchmark
Scored against all 14 brands, down to the branch.
03
Act
Alerts, briefings and replies, ready to use.
Built for the people who decide
Operations
Fix the branch that needs it this week.
Marketing
See what rivals say, and whether customers believe you.
Product and menu
Launch what customers want. Skip what they don't.
Leadership and strategy
Read the market's direction before it's obvious.
More than what you already have
You have
It shows
Verbatim adds
Sales data
What sold
Why it sold
Surveys
Your customers, when asked
Every customer, unprompted, rivals' included
Mystery shopping
A few visits a year
Every branch, every day
Review tools
Your own reviews
The whole market, benchmarked
Public data only
Nothing to integrate
Arabic and English, dialect included
Every number sourced
Questions, answered
What is Verbatim for coffee chains?
Verbatim is a market intelligence platform that reads public data across 14 Saudi coffee brands — reviews, apps, ads, social and imports — and turns it into alerts, benchmarks and monthly briefings.
Which coffee brands does Verbatim cover?
Fourteen brands across seven Saudi cities, from international chains to Saudi-origin chains and specialty roasters. The full list is shared in your market briefing.
Does Verbatim need access to our systems?
No. Verbatim runs entirely on public data. You can connect your own data later, but nothing depends on it.
What is a cross-shopper?
A cross-shopper is a customer who has reviewed more than one coffee brand. Their ratings are the fairest comparison: the same person judging both cafés. Verbatim tracks more than 87,000.
How is Verbatim different from review management tools?
Review tools manage your own reviews. Verbatim reads the whole market, benchmarks every branch against competitors, and replies with context instead of templates.
Can Verbatim replace mystery shopping?
Verbatim covers every branch, every day, competitors included. Mystery shopping still suits scripted checks that only a trained visitor can make.
How often does Verbatim update?
Reviews and app ratings daily. Ads continuously. Social content and AI answers weekly. Briefings monthly. Imports as officially published.
Can we start with one product?
Yes. Every Verbatim product is available on its own.