Some branches build loyalty. Others quietly lose it.
Every review across your estate and your competitors' — scored, clustered, and surfaced before it shows in your numbers.
The physical experience record.
- Every review across your branches and every competitor location in your market.
- Clustered by theme — wait time, staff quality, product, atmosphere — and scored by location.
- Updated continuously. Your best branch and your most at-risk, side by side.
Sources: location reviews, TripAdvisor, delivery platform reviews (Hungerstation, Jahez, Keeta, Talabat), social posts mentioning specific locations.
From branch to category.
Operational — Which branches are growing, and which are losing ground.
- Wait times, staff, product — clustered by theme, surfaced by branch.
- The signal before it shows in your ratings or your NPS.
- The earliest branch-level read available.
Positional — How your estate compares to every competitor's.
- Every competitor location scored alongside yours, updated continuously.
- Where the gap is opening in your favour — or theirs.
- The map your own data cannot draw.
Strategic — What the physical experience category is moving toward.
- Which expectations are becoming standard across your whole market.
- Which experiences no brand in your category has yet delivered.
- The first-mover window in physical experience.
What you do with it.
Level 01 · Operational: Branch performance evaluation.
Find the two branches pulling your estate average down — and read exactly what customers say is causing it.
Level 02 · Positional: Competitor location benchmarking.
Map every competitor location against yours. See where they are winning customers and where they are not.
Level 03 · Strategic: New location scouting.
Read the signal in areas you are considering entering. See what customers there are asking for.
Physical Signal, explained.
How many branches can it cover?
No limit. Verbatim reads every branch you name and every competitor location in your market. Estates of 300 branches are read the same way as estates of 15.
Can I read individual reviews?
Yes. Every theme and score links to the source reviews. You read the original customer text before acting on any interpretation.
How do I set up my competitive set?
You name your competitors when you start. You can change the set at any time. Verbatim also surfaces new competitors that are generating growing signal in your category.
Does it cover delivery and drive-through as well as in-store?
Yes. Reviews cover the full experience — dine-in, takeaway, delivery, drive-through. Signal is clustered by experience type where review volume allows it.