Your market has already rated your digital experience.
App stores, social platforms, review sites — wherever customers talk about digital products, Verbatim reads it.
Every platform. Every signal.
- Apple App Store, Google Play, Huawei AppGallery, Samsung Galaxy Store
- X (Twitter), TikTok, Reddit, tech review sites
- Delivery platform digital experience feedback
From feature to category.
Operational — Where your digital product is working, and where it's not.
- Checkout friction, loyalty issues, navigation complaints — by theme and trend.
- The signal before it becomes a rating problem or a churn event.
- The earliest digital read available.
Positional — How your digital product compares to every competitor's.
- Every review and post about competitor apps, scored and trended alongside yours.
- What their users keep requesting that no digital product currently provides.
- The gap your own analytics cannot show.
Strategic — What the digital category is moving toward.
- Which features customers now expect from any credible digital product.
- Which experiences no brand in your category has built yet.
- The window before a competitor builds it first.
What you do with it.
Level 01 · Operational: Triage before a rating problem forms.
Checkout complaints are tripling on TikTok and app stores. You see it 30 days before your rating moves.
Level 02 · Positional: Feature gap identification.
Competitor app users keep requesting a loyalty feature. You build it before the competitor does.
Level 03 · Strategic: Digital category direction.
Read which digital experiences are becoming table stakes — and which no brand has yet delivered.
Digital Signal, explained.
Do you only read app store reviews?
No. App stores are one source. Digital Signal reads any platform where customers leave a signal about their digital experience — X, TikTok, Reddit, tech review sites, forums. If customers are posting about your app or a competitor's, Verbatim reads it.
Do you cover Huawei AppGallery?
Yes. Huawei AppGallery, Apple App Store, Google Play, and Samsung Galaxy Store are all read. The coverage matches where your customers actually rate and review apps.
What if we don't have an app?
Digital Signal covers any digital product that generates public signal — web platforms, marketplace listings, digital services. If customers write about their digital experience with your brand, Verbatim reads it.
How does it handle Arabic posts on TikTok and X?
Natively. Arabic and English signal is processed at the same level of accuracy. No translation step, no signal loss. KSA markets generate significant Arabic-language social signal and all of it is read.
Can I track a specific feature — like our loyalty programme or checkout?
Yes. Verbatim clusters signal by theme. If a feature is generating signal — positive or critical — it surfaces as a trackable cluster with volume and trend data over time.