Branch Experience Index
Every branch scored against the café next door.
Branch benchmarking
Response Engine
AI review responses in Arabic and English for cafés
Every unanswered complaint stays public. Answer every review, in the customer's own dialect.
Built from public data. Nothing to integrate.
What it is
Response Engine is AI review response for coffee chains. It drafts a reply to every Google review in the reviewer's own language and dialect, grounded in what they wrote and what that branch's customers keep raising. Serious complaints go to a person, and replies publish automatically or after approval, as you choose.
What you get
Drafted replies
A personal reply to every review, in the reviewer's dialect.
Your approval flow
Publish automatically, after approval, or by rule.
Backlog cleared
Unanswered negative reviews worked through, oldest first.
Smart escalation
Food safety, allergy and conduct complaints routed to a person.
Get your market briefingGet your market briefing
How it works
01
Connect
Authorise access to your Google Business Profile.
02
Draft
Replies written from the review and branch context.
03
Publish
Automatically or after approval, as you choose.
What it reads
Google reviewsBranch issue historyYour brand voiceSaudi dialect, Arabic and EnglishEscalation rules
Why it matters
In one network, replies collapsed within a quarter and thousands of negative reviews sat unanswered, visible to every future customer.
Who it's for
Operations
Clear every branch's reviews without writing from scratch.
Customer care
Get serious complaints with context attached.
Brand and legal
Set the voice and the limits once.
Questions, answered
Will the replies sound automated?
No. Each reply responds to what the reviewer wrote, in their language and register, rather than repeating a template.
Do replies need our approval?
Your choice. Replies can publish automatically, wait for sign-off, or follow rules you set.
What will Response Engine never do?
Promise refunds, admit liability, name staff, repeat personal details or argue. Those cases go to a person.
Does replying improve ratings?
No one can honestly promise that. What is certain: an unanswered complaint stays public, and every future customer sees no one replied.
How do approval rules work?
Set rules by star rating, topic or branch. Low-risk replies publish automatically; the rest wait for sign-off. Escalations always go to a person.