Your customers are telling you everything. Verbatim makes sure you hear it.
Verbatim reads what your customers, your competitors' customers, and your market leave in public — and tells you what it means. Physical, Digital, and Market intelligence in one platform.
Three signals. Every day.
Physical Signal
Every review across your estate and every competitor location in your market — scored, clustered, and surfaced before it shows in your numbers.
Digital Signal
App stores, social platforms, review sites — wherever customers talk about digital products, Verbatim reads it and tells you where the gaps are.
Market Signal
What competitors are building toward — decoded from what their customers write, what they publish, and what their ads signal.
Three levels of intelligence.
Operational
What is happening now, before it shows in your dashboards or your numbers. The earliest read available.
Positional
Where you stand against every competitor — where they win, where they are exposed, what their customers keep requesting that no brand provides yet.
Strategic
Where the market is going. Unmet needs forming. Competitor positioning shifting. Direction before it is obvious.
Built for brand, marketing, and strategy teams.
Verbatim serves multi-location consumer brands across F&B, banking, telecom, retail, pharmacy, and automotive. Any market where customers speak publicly and competitors market publicly.